Work orders in the O&M app

Last modified: 26 Mar 2025

As a technician or technical team, you manage all work orders in meteocontrol’s O&M app:

The app provides an overview of all your assigned work orders, which you can then decline or accept.
Carry out the accepted work orders on-site, filling out necessary forms and checklists directly in the app.
Send all results of completed work orders directly to VCOM.

Overview of the O&M app

In the O&M app, you will find a side menu and overview of your assigned work orders.

Side menu

Select Menu to open the side menu of the O&M app. You will find the following menu items:

Synchronization: Manually sync with VCOM and get the latest data in your app.

Recommendation

Always sync your data manually before working in the O&M app.

Tickets: Overview of all tickets assigned to you.
Work orders: Overview of all work orders assigned to you. You will see the number of open work orders awaiting your decision to accept or decline.
Plants: Overview of all the plants you can access, including access information.
Site access: Check in or out of a site. See also Site access with CMMS.
Configuration: Change your personal settings, such as time zone, language or synchronization interval with VCOM. The default interval is 15 min.
Logout: Sign out from the O&M app.

Work order overview

Select Work orders in the side menu to view a list of all work orders assigned to you.

The title and status of every work order is displayed, as well as the days remaining until the due date. If this date has already passed, the work order will be displayed as Overdue.
You also see a Protocols counter that shows you how many forms and checklists the work order contains and how many are already finished. For example 1/2 indicates that one out of two protocols (form or checklist) is already done and sent to VCOM.

Receive notification and decide on assignment

When a new work order is assigned to you, you will be notified by email that a work order has been assigned to you. In the work order overview of the O&M app, this work order has the status Open. Select it to view the details and select one of the following options:

Decline: If you are unavailable to carry out the work order, select Decline and provide a short reason. The work order will then disappear from your work order overview in the app. The status in VCOM will change to Declined. The O&M manager must assign a different technician.
Accept: If you are available to carry out the work order, select Accept. You will then be able to open the attached forms and checklists, track time, or check-in to the site. The status of the work order will change to In progress in the app and in VCOM.

Working on site

After accepting the work order, check-in on site, track your time, and fill in forms and checklists while carrying out the work order.

Note

The steps described here serve as typical example. However, the details and order of your personal workflow may differ depending on the specific plant, whether your work order includes a form or a checklist, as well as other circumstances on and off-site.

Prerequisites

You have accepted the work order
You have arrived on site with all your work equipment

Steps

In the O&M app, navigate to the work order you want to carry out.
Start tracking your working time. See Time tracking with CMMS.
Read through the access and safety instructions for the plant under System position and
Safety.
Read through the checklist of the work order under Protocols. Follow the first steps if appropriate.
Check in to the plant on your own. See Site access with CMMS.
Open and process the first form under Protocols:
- Fill in all the input fields. Add pictures and sign signature fields if required. Some of the input fields are already pre-filled as they contain data retrieved automatically, such as date, location, or capacity.
- All your input is auto-saved on your local device. You can return to the work order overview any time without losing data.
- Navigate through the pages of a form by selecting Next and Previous.

Note

If you discover any issues on-site that are unrelated to the current work order, upload a picture under Files.

When you have finished your work, select Send form. This will sync the data with VCOM immediately. The O&M manager can then check the results. In the O&M app, the form will be marked with a Checkmark under Protocols. The Protocols counter in the work order overview will increase by one.

Notes

After sending the form, you can no longer edit it. However, you can still view your inputs.
Sending one form does not complete the whole work order. It still has the status In progress.

Check off the remaining items on the checklist and send it to VCOM as well. The checklist will be marked with a Checkmark under Protocols. The Protocols counter in the work order overview will increase by one.

Further action

Process other forms and checklists of the same work order in the same manner.

Complete work order

When you have finished and sent all forms and checklists, you can complete the work order in the O&M app.

Steps

Leave the site and check yourself out. See Site access with CMMS.
Stop the time tracking for the work order. See Time tracking with CMMS.
In the work order, select Close work order. This will set its status in VCOM to Processed and the O&M manager will receive a notification. The work order will disappear from your work order overview in the app.