Work orders in the O&M app

Last modified: 2026-01-08

As a technician or technical team, you manage all work orders in meteocontrol’s O&M app:

The app provides an overview of all your assigned work orders, which you can then decline or accept.
Carry out the accepted work orders on-site, filling out necessary forms and checklists directly in the app.
Submit all results of completed work orders directly to VCOM.

Overview of the O&M app

In the O&M app, you will find a side menu and an overview of your assigned work orders.

In the side menu of the O&M app you find the following menu items:

Synchronization: Manually sync from VCOM and get the latest data in your app.

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Recommendation

Always sync your data manually before working in the O&M app.

Tickets: Overview of all tickets assigned to you.
Work orders: Overview of all work orders assigned to you. You will see the number of open work orders awaiting your decision to accept or decline.
Systems: Overview of all the systems you can access, including access information.
Site access: Check in or out of a site. See also Site access with CMMS.
Configuration: Change your personal settings, such as time zone, language or synchronization interval with VCOM. The default interval is 15 min.
Sign out: Sign out from the O&M app.

Work order overview

Select Work orders in the side menu to view a list of all work orders assigned to you.

The title and status of every work order is displayed, as well as the days remaining until the due date. If this date has already passed, the work order will be displayed as Overdue.
You also see a Forms counter that shows you how many forms and checklists the work order contains and how many are already finished.

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Example

0/2 indicates that zero out of two forms or checklists have already been submitted to VCOM.

Receive notification and decide on assignment

You will be notified via email as soon as a work order has been assigned to you. In the work order overview of the O&M app, this work order has the status Open. Select it to view the details. Then decide between the two available options. Your decision also applies to all additional assignees.

Decline: If you are unavailable to carry out the work order, select Decline and provide a short reason for rejection. The work order will then disappear from the work order overview in the app. The status in VCOM will change to Declined. The O&M manager must assign different technicians.
Accept: If you are available to carry out the work order, select Accept. All assignees will then be able to open the attached forms and checklists, track time, or check-in to the site. The status of the work order will change to In progress in the app and in VCOM.

Working on site

After accepting the work order, check-in on site, track your time, and fill in forms and checklists while carrying out the work order.

Note

The steps described here serve as typical example and describe a scenario where the work order has one checklist and one form. However, the details and order of your personal workflow may differ depending on the specific site, whether your work order includes forms or checklists at all, as well as other possible circumstances on and off-site.

Prerequisites

You have accepted the work order.
You have arrived on site with all your work equipment.

Steps

In the O&M app, open the side menu and select Work orders.
Select the work order you want to carry out.
Start tracking your working time. See Time tracking with CMMS.
Read through the access and safety instructions for the site under Site location and Site safety.
If available, read through the checklists of the work order under Forms. Follow the first steps if appropriate.
Check in to the site on your own. See Site access with CMMS.
Open the first form. This will lock it for possible other assignees.

Caution with locked forms

The Locked badge indicates that a technician that is assigned to that work order opened the form and is working on it right now. The form stays locked until the technician exits the form again, and their input is synced to VCOM automatically.
You can Unlock and open a locked form anyway, but then the latest version of it is only synced from VCOM to your O&M app. This sync does not necessarily include the input that the technician who locked the form in the first place is entering right now.
Only proceed if you can coordinate the syncing and submitting of the form with the technician mentioned in the appearing confirmation window when selecting the form. Otherwise, opening a locked form can lead to data loss.
Working offline: Be aware that a form can not be locked when you open it while offline. Other assignees will therefore not be informed that you are working on it. We recommend opening forms while you are still online.

Sample scenarios for collaborative working with locked forms

Scenario 1: Possible data loss

Assignee B opens the locked form that assignee A is still working on. But as a form is always synced from VCOM upon opening, assignee B does not see the changes assignee A already made in the form. When assignee A syncs the form to VCOM, it is overwritten by the version of assignee B shortly after. If both assignees did not coordinate their inputs, the data of assignee A is lost.

Scenario 2: No data loss

Assignee A opens and edits the form. After syncing it to VCOM it gets unlocked again. When assignee B opens the form, the changes of assignee A are already available in VCOM and therefore assignee B gets the latest version upon opening. Assignee B decides to change input 2 while seeing what assignee A entered there before. When assignee B syncs the form to VCOM, all data is included.

Process the first form under Forms:
- Fill in all the input fields. Add pictures and sign signature fields if required. Some of the input fields are already pre-filled as they contain data retrieved automatically, such as date, location, or capacity.
- Navigate through the pages of a form by selecting Next and Previous.

Notes on preserving data

Stored locally: All your input is auto-saved on your local device while working in the form.
Available for others: Select Sync to synchronize your current input to VCOM. This makes it available for the O&M manager and other assignees and ensures increased data security.
Continue later: Select Back any time to pause your work and return to the work order overview. The current status of your input is automatically synchronized to VCOM, and the form is unlocked again, allowing others to open it without data loss. If you reopen the form later, the latest version will be synced from VCOM again. It is possible that other assignees synced new input in the meantime and you get the latest version.
Working offline: You can not Sync when you are offline and you are notified when your input can not be synced to VCOM right away when you select Back. You have the option that it is synced automatically as soon as you are online again. Be aware that this will overwrite the latest version synced to VCOM and think of who else might be working on the form.

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Tip

If you discover any issues on-site that are unrelated to the current work order, upload a picture under Files for the O&M manager to check. The sizes of your pictures must not exceed an overall maximum of 15 MB. Accepted files types are: JPG, JPEG, PNG

When you have finished filling out the form, select Submit form. This will sync your inputs to VCOM for the O&M manager to check. In the O&M app, the form will be marked with a Checkmark under Forms. The Forms counter in the work order overview will increase by one.

Notes on submitting a form

After submitting the form, you and other assignees can no longer edit it. However, inputs can still be viewed.
Submitting one form does not set the whole work order to done. It still has the status In progress.

Check off the remaining items on the checklist and submit it to VCOM as well. The checklist will be marked with a Checkmark under Forms. The Forms counter in the work order overview will increase by one.

Mark a work order as done

When you have finished and submitted all forms and checklists, you can mark the whole work order as done in the O&M app.