Migrate your VCOM account to secure authentication

Last modified: 31 Oct 2025

Secure authentication with mc Cloud

With mc Cloud, meteocontrol provides a secure user and identity management portal to better protect your VCOM account, for example by allowing you to set up two-factor authentication (2FA). See also mc Cloud.

After receiving an in-app trigger, you can migrate your VCOM account to mc Cloud on your own.

Prerequisites

None, but you have to wait for the in-app trigger.

Steps

A pop-up window appears in VCOM requesting you to migrate to mc Cloud.
Select Migrate to mc Cloud to start the migration process.

Why do I have to verify my email address again?

With the account migration, several new security features will be enabled, such as 2FA or single sign-on (SSO) - also via Microsoft or Google. These features require the permission to send you emails, for example in case you forgot your password or lost your 2FA device.

Therefore every email address in VCOM has to be uniquely linked to only one account. This is not the case right now as VCOM uses unique usernames instead of email addresses as account identifier. Which makes it possible that multiple usernames use the same email address. With the migration, we are changing the account identifier from username to email address.

Verifying your email address links it uniquely to your account.

A pop-up window is triggered in your VCOM

A new browser tab opens.
Check the Email address already entered in the input field. It should be the email address of your current VCOM account and it must be uniquely used for your account. If you want to use a different email address for your mc Cloud account, change the input.
Select Submit.
A submit confirmation appears.

Caution

Do not close this tab until you have received the email in the next step. If you do not receive the email (also not in your spam folder), you can re-submit your email address only in this tab. Check the spelling very carefully.

Start the migration by verifying your email address

You receive an email to activate your mc Cloud account.
Select Activate account there accordingly.

A new browser tab opens and you are informed about the actions you must perform now.
Select Confirm your action.

Why do I have to confirm my action twice?

Double confirmations are usual industry recommendations for B2B software providers, especially in the critical energy infrastructure industry.

Set and confirm your New password for your mc Cloud account.
Select Reset password.

You receive an email that confirms your password update.

Email that confirms your password update

Your VCOM account is now migrated to an mc Cloud account, and you can use all new security features and enter VCOM from the mc Cloud portal.

Further actions

Select Sign in to mc Cloud and use your new sign-in credentials. See Sign in to your mc Cloud account.
Enhance your security by setting up a two-factor authentication (2FA). See Manage two-factor authentication (2FA) in mc Cloud.
Return to VCOM from within mc Cloud. See Access your applications from within mc Cloud.