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Note
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Only admins or managers can display and use these user management functionalities. See Permissions.
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But you can not apply these user management functionalities to users with the user role admin. Contact our support if you want to apply user management functionalities to admin users.
Add a new user
Add new users to your organization one by one. Every user will then receive an activation email to activate their account personally.
Prerequisites
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You have the user role admin or user manager.
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You know the full name and a valid email address of the new user.
Steps
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Navigate to the Users page. To get there, you have two options:
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Select your avatar in the top bar, then select Users.
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Or select All users in the footer of the Recent sign-ins widget on your dashboard.
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Select
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Fill in all the fields with personal information, such as Username, Email address, First name, Last name.
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Select the user’s mc Cloud Role. See also User roles and permissions. You can only add members or managers. Contact our support if you want to add an admin.
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Select the meteocontrol Applications to which the user should have access. You can select multiple applications.
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admins only Optionally activate the toggle to
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Select
Now, the new user…
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…appears in the users list with the status pending . See Users page status.
Note
By default, the users list is sorted alphabetically by username. Depending on the username you just assigned, you may have to navigate to another page of the list to see the newly added user.
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…is added to the user management of the meteocontrol applications you selected in step 5. They are given the default role for these applications. You can change their role in the user management of the respective application.
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…receives an email with an activation link and has to follow the steps to activate their account.
Caution
The activation link will be valid for a set period of time. After this, the user's account of the user will be deleted automatically. As admin, you will be informed about this in the Notifications. If you still want to invite the user, you must add them again.
Use the same email for multiple accounts
If you have multiple VCOM accounts or you are an external provider who needs access to different assets of different organizations, you must provide a unique email address for every mc Cloud account. To avoid creating multiple new email accounts, you can use the plus-addressing feature:
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Also called subaddressing or tagged addressing, the feature is widely supported by email providers.
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Add a
+extensionbefore the@symbol to make each email address unique. -
You can choose any extension you want as long as it is placed between the
+sign and the@symbol. -
All emails sent to your plus-extended addresses will still arrive in one place: your main inbox. You do not have to check your emails in multiple places.
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Tip: With plus-addressing, you can now also automatically filter all emails into different folders.
Examples
Use case 1: You use the following email address for three different VCOM accounts in order to carry out different tasks within your organization: your-name@company.com.
Solution 1: Add three different plus tags to your main email address according to the tasks you carry out with the account, for example:
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Email address for account 1: your-name+admin@company.com
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Email address for account 2: your-name+operations@company.com
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Email address for account 3: your-name+investor@company.com
Emails for all three accounts will arrive in the inbox of your-name@company.com.
Use case 2: You are using the following email address for three different VCOM accounts of three different organizations: yourname@email.com.
Solution 2: Add three different plus extensions to your main email address according to the organization they belong to, for example:
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Email address for account 1: yourname+best-solar@email.com
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Email address for account 2: yourname+allenergy@email.com
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Email address for account 3: yourname+powerpartner@email.com
Emails for all three accounts will arrive in the inbox of yourname@email.com.