Deactivate and reactivate users

Last modified: 2026-01-22

Note

Only admins or managers can display and use these user management functionalities. See Permissions.
But you can not apply these user management functionalities to users with the user role admin. Contact our support if you want to apply user management functionalities to admin users.

You can deactivate users if you do not want them to have access to mc Cloud and your organization’s meteocontrol applications for a while. This could be the case if a user is temporarily unavailable, but will be again later, for example, in case of parental leave. When the user returns, you can reactivate their account.

Deactivate a single user

Prerequisites

You have the user role admin or user manager.

Steps

Navigate to the Users page. To get there, you have two options:
- Select your avatar in the top bar, then select Users.
- Or select All users in the footer of the Recent sign-ins widget on your dashboard.

Select More options for the desired user.
Select Deactivate user for the desired user. This is not possible for users with the user role admin.

The access to mc Cloud and the meteocontrol applications is now restricted immediately. No notification mail is sent to the user. The status of the account switches to deactivated on the Users page. See Users page status.

Further actions

Reactivate a user: Select More options > Activate user to reactivate an inactive user. The user can access their mc Cloud account and the selected meteocontrol applications immediately again. No notification mail is sent to the user. The status of the account switches to active on the Users page. See Users page status.

Deactivate multiple users at a time

Note

You can deactivate a maximum of 50 users at a time.

Prerequisites

You have the user role admin or user manager.

Steps

Navigate to the Users page. To get there, you have two options:
- Select your avatar in the top bar, then select Users.
- Or select All users in the footer of the Recent sign-ins widget on your dashboard.

Select the users you want to deactivate. You can not select users with the user role admin:
- Only specific users: Select the corresponding Check boxes for the users you want to deactivate.
- 10-50 users at a time: At the bottom right of the list, select the number of entries you want to display per page, for example, 50 per page. Select the general check box above the list. The check boxes of all users on the current (except those with the user role admin) will be marked.
Select Deactivate above the list.
In the appearing pop-up window, select Deactivate again to confirm your action.

The access to mc Cloud and the meteocontrol applications is now restricted immediately for these users. No notification mail is sent to the them. The status of the accounts switches to deactivated on the Users page. See Users page status.

Further actions

Repeat the action page per page. When switching pages, the ticked checkboxes are not retained.