Manage two-factor authentication (2FA)

Last modified: 16 May 2025

A two-factor authentication (2FA) is a second layer of security that makes unauthorized access to your account more difficult, even if your password is compromised. Because besides entering your password, you must provide a second factor of authentication when signing in. In mc Cloud, the second factor is a time-based one-time code, that is generated by an authenticator app. When setting up the 2FA you will link this authenticator app to your account.

Set up 2FA for your account

Prerequisites

• You have a device where you can install mobile apps.

• This device is permanently available to you, so you can use it every time you sign in to the portal.

Steps

1. Navigate to the Account security page. To get there, you have two options:

   • Select your avatar in the tool bar, then select Account > Account security.

   • Or select Account security in the footer of the Security info widget on your dashboard.

2. Under Two-factor authentication (2FA) select Set up authenticator app.

3. Follow the instructions on your browser’s screen:

   1. Install one of the following authenticator apps on the mobile device of your choice:

      • Microsoft Authenticator

      • FreeOTP

      • Google Authenticator

   2. Open the authenticator app and add a new account there.

   3. You will be asked to scan a QR code. Scan the QR code that is displayed on your web browser’s screen.

   4. Your mc Cloud account is now linked to the authenticator app on your device. The app will generate rotating, time-based one-time codes from now on.

   5. Enter the currently displayed One-time code provided by the app in the corresponding input field in web browser. Be aware of the limited time the code is valid until the next one is generated. Make sure to submit the form only with the currently displayed code.

   6. Optionally enter a Device name to identify the device, where you installed the authenticator app.

   7. Select Submit.

Your new 2FA is set up now and the name of your device appears in the list. From now on you will be asked to enter a one-time code additionally to your password every time you sign in to your account.

Note

Technically you can set up multiple authenticator apps on multiple mobile devices, but you can use only the first one in the list to authenticate when signing in.

Remove 2FA from your account

Remove the linked authenticator app to remove 2FA from your account.

Note

You can not remove 2FA from your account if your admin made 2FA mandatory for you or all your organization's users.

Prerequisites

• You set up an authenticator app for your account.

• Your admin must make 2FA optional for you.

Steps

1. Navigate to the Account security page. To get there, you have two options:

   • Select your avatar in the tool bar, then select Account > Account security.

   • Or select Account security in the footer of the Security info widget on your dashboard.

2. Under Two-factor authentication (2FA), select  Remove.

3. Select  Remove again in the appearing pop-up window to confirm your action.

The device disappeared from the list and 2FA is disabled for your account. You will not have to enter a one-time code anymore when you sign in to your account. Additionally you can remove the corresponding account in the authenticator app on your device as well.