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Password changes
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Learn more about the different ways to update the password of your account.
Warning
Take notice of our Password guideline, when setting a password.
Change your password
Prerequisites
You are signed in to your personal account.
Steps
Navigate to the Account security page. To get there, you have two options:
Select your avatar in the top bar, then select Account > Account security.
Or select Account security in the footer of the Security info widget on your dashboard.
Under Password select
Change.
Note
If you are signed in to the portal using a third-party identity provider, such as Microsoft Entra, you are redirected to that provider now. Follow the instructions there. Further steps are not necessary.
Re-authenticate yourself with your user name and your current password.
Set and confirm your new password.
Select Change password.
Your new password is set now.
Recommendation
You can optionally sign out from all your devices here. We recommend this to avoid being signed in with two different passwords by mistake. See also Monitor your signed-in devices.
Reset a forgotten password
Prerequisites
You have access to the email address that is linked to your account.
You want to sign in using the portal’s credentials (not via a third-party identity provider, such as Microsoft Entra).
Steps
Any time you are asked for your sign-in credentials, you can select Forgot password?
Enter your Username.
Select Reset password.
You receive an email with the password reset request. Select Reset password in this email. You have 15 minutes to do so. Afterwards, the link expires and you must restart at step 1.
Note
If a two-factor authentication (2FA) is set up for your account, you must renew this as well now. See Set up 2FA for your account.
A page opens in your browser. Set and confirm your new password.
Select Reset password.
Your new password is set now and you are signed in automatically.
Recommendation
You can optionally sign out from all your devices here. We recommend this to avoid being signed in with two different passwords by mistake. See also Monitor your signed-in devices.
Prompted password reset
Your organization’s user manager or admin can initiate a password reset for your account if necessary. Usually, they inform you about this action in advance or you can request this action from them.
Warning
If you are unaware of any prompted password reset but receive an email to perform this action, contact your organization’s user manager or admin before selecting any links or buttons in that email.
Prerequisites
Your organization’s user manager or admin initiated a password reset for your account and you are aware of that.
You have access to the email address that is linked to your account.
Steps
Select Reset password in the email you received. You have 5 minutes to do so. Afterwards, the link expires and you must contact your user manager or admin again.
A page opens in your browser and you are informed about the actions you must perform now. Select Confirm your action.
Note
If a two-factor authentication (2FA) is set up for your account, you must renew this as well now. See Set up an authenticator app.
Set and confirm your new password.
Select Reset password.
Your new password is set now.
Further actions
Select Return to portal and sign in with your new credentials.
Recommendation
You can optionally sign out from all your devices here. We recommend this to avoid being signed in with two different passwords by mistake. See also Monitor your signed-in devices.