VCOM Cloud
VCOM Cloud
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Set up portal and sign in

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Account activation, sign-in, and password reset

Initial account activation and signing in is handled in mc Cloud – meteocontrol’s central hub for user management and application access.

Visit the following pages in the mc Cloud documentation for basic setup information:

Troubleshooting: activating accounts and signing in

Problem

Recommended action

Signing in fails

  • Ensure you are entering your user name and not email address.
    Example: Your user name is m.mustermann, but the associated email address is m.mustermann@meteocontrol.com.

  • Check with your organization’s admin whether the application (e.g VCOM) has been assigned to you via mc Cloud.

Your account activation link has expired

Your organization’s admin must prompt a password reset in mc Cloud. See Prompt password reset for a user.

You have used the plus-addressing feature for your email address (e.g. max.musterman+bestsolar@meteoconotrol.com), but no emails arrive in your inbox.

Check that your email provider or mail server supports plus-addressing. Otherwise, this solution may not work.


Access VCOM from within mc Cloud

Once you have activated your account and signed in to mc Cloud, you can access VCOM. See Access your applications from within mc Cloud.

Further actions