Set up portal and sign in | mc Help Center

Last modified: 2026-10-01

Initial account activation and signing in is handled in mc Cloud – meteocontrol’s central hub for user management and application access.

Visit the following pages in the mc Cloud documentation for basic setup information:

Troubleshooting: Account activation

Problem	Recommended actions
The link in the activation email is not working.	It is possible that the activation link has expired. Your organization’s admin or manager must edit and save your user profile (no actual data changes needed). After saving, you will receive a new activation email. See Edit a user.
The link in the activation email is not working.	It is also possible that your organization’s admin is impersonating you right now. Try activating your account later or ask your organization’s admin when they will end the impersonation session.
You have used the plus-addressing feature for your email address (e.g. `m.muster+bestsolar@meteocontrol.com`), but no emails arrive in your inbox.	Check that your email provider or mail server supports plus-addressing. Otherwise, this solution may not work.

Troubleshooting: Signing in

Problem	Recommended action
Signing in fails	Ensure you are entering your user name and not email address. Example: Your user name is `m.muster,` but the associated email address is `m.muster@meteocontrol.com`.

Access VCOM from within mc Cloud

Prerequisites

Steps

See Access your applications from within mc Cloud.

Troubleshooting

Problem	Recommended action
Desired application (e.g. VCOM) is not listed	Check with your organization’s admin or user manager whether the desired application has been assigned to you via mc Cloud.