CMMS (Computerized Maintenance Management System )

Last modified: 19 Mar 2025

Specially designed for the solar industry – raise the efficiency of your operations & maintenance work processes with VCOM CMMS .

Module description

VCOM CMMS (Computerized Maintenance Management System) is a license-based VCOM module for managing Operations & Maintenance (O&M) processes, such as inspection, maintenance, and repair.

For companies with growing portfolios, quick access to information is essential. VCOM CMMS digitizes and automates the time-consuming processes triggered after fault detection in your PV system.

VCOM procedure from incident to work order

• VCOM logs an Incident when the configured trigger criteria of a specific alarm are met for the first time. When the criteria persist to be met this incident will be updated continuously. Some incidents only occur for a short time and do not require further action. As soon as the trigger criteria are not met anymore, the incident is closed automatically. You can view all incidents in the Incidents portlet.

• An Alarm is only triggered for persistent incidents that still occur after a configured delay period. Unlike an incident, normally an alarm is not closed automatically even if the underlying incident already closed. That is why a new incident of the same type and on the same component will be linked with the already existing alarm without delay. You can view all alarms in the Alarms portlet. To configure auto-close settings for alarms as well, see Smart alarms.

Note

A device error alone, for example, an inverter error, will not trigger an alarm. However, if the inverter is faulty, it will lead to misproduction, which triggers a misproduction alarm, and the inverter error will be linked to that alarm.

• Tickets are created manually or automatically. They can be based on an alarm, originate from an Automation, or be created independently. Group multiple alarms into a single ticket if desired. You can view all tickets in the Tickets portlet. See also Ticket system.

• CMMS ONLY Link Work orders with your tickets and assign them to a technical team. Work orders are specific service or maintenance tasks carried out on site. You can view all work orders in the Work orders portlet. See also Manage work orders.

Scope and purpose

Key features of the VCOM CMMS module include:

• Manage work orders directly in VCOM

  • Create digital work orders directly from the ticket system

  • Share work orders with service technicians via app

  • Customize templates for forms and reports

  • Create CMMS reports based on the technician’s findings

  • Enable technicians to check in and out

• VCOM O&M app for service technicians

  • Provides all relevant information for assigned technicians

  • Allows technicians to fill out and submit digital forms and checklists

  • Syncs all results with VCOM for review by the O&M manager

  • Tracks time spent on-site for work orders

  • Provides check-in and check-out at a plant with site access (live sync with VCOM)

• Master data management

  • Organize forms, driving directions, and safety instructions

Target group

The VCOM CMMS module is intended for O&M managers, service technicians, and service teams.

First steps and further actions

• Set up your CMMS

• Manage work orders

• Create a CMMS report

• Site access with CMMS

• Time tracking with CMMS