Tickets portlet

Last modified: 22 Jul 2025

Basic info

Item in the Portlet center
Description	The tickets portlet provides an overview of tickets at the system or portfolio level.
Prerequisites	None
Portlet properties	Portfolio portlet: The portlet can be added at the PORTFOLIO LEVEL. System portlet: The portlet can be added at the SYSTEM LEVEL. Dynamic portlet: The portlet is updated when you select a different system name from the systems list.
Further details	None

	Name	Description
1	Reload	Reload the portlet for an updated view.
2	CSV export	Download the list as a CSV.
3	Drag and drop	Drag and drop alarms from the Alarms portlet.
4	Search	Apply filters and search for tickets in the search bar.
5	Settings	Choose which columns are displayed. Additional columns are available.
6	Actions	Pencil: View ticket details in the Tickets details portlet. Menu: Open menu with options to Close ticket and Delete ticket. CMMS: CMMS ONLY Create a work order. See CMMS (Computerized Maintenance Management System).