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Tickets portlet and ticket details portlet

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Tickets portlet

The tickets portlet provides an overview of tickets at the system or portfolio level. This portlet allows you to:

  • image-20250113-131446.png Close ticket and image-20250123-114838.png Delete ticket

  • Drag and drop alarms from the Alarms portlet

  • Actions: Delete or close multiple tickets at once

  • image-20241211-151812.png Download the list as a CSV

  • image-20241211-151749.png Search for tickets in the search bar and activate various filters

  • image-20241211-150953.png Choose which columns are displayed. Additional columns are available

  • image-20250113-131828.png View ticket details in the Ticket details portlet

  • image-20250110-115743.png CMMS ONLY Create a work order. See CMMS.

Tickets portlet

Tickets portlet

Tickets details portlet

The Ticket details portlet provides a detailed view of a ticket. This portlet has the following tabs:

  • Alarms: Display any alarms related to the ticket

  • Yield loss: Calculate losses for this outage in kWh and revenue. See Yield loss calculation.

  • Files: Upload photos or PDFs

  • History: View recent actions and relevant people

  • CMMS ONLY Work orders: Manage work orders. See CMMS.

  • CMMS ONLY System access control: Manage people currently at your site. See CMMS.

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