Tickets portlet and ticket details portlet

Last modified: 27 Mar 2025

Tickets portlet

The tickets portlet provides an overview of tickets at the system or portfolio level. This portlet allows you to:

• Close ticket and Delete ticket

• Drag and drop alarms from the Alarms portlet

• Actions: Delete or close multiple tickets at once

• Download the list as a CSV

• Search for tickets in the search bar and activate various filters

• Choose which columns are displayed. Additional columns are available

• View ticket details in the Ticket details portlet

• CMMS ONLY Create a work order. See CMMS.

Tickets details portlet

The Ticket details portlet provides a detailed view of a ticket. This portlet has the following tabs:

• Alarms: Display any alarms related to the ticket

• Yield loss: Calculate losses for this outage in kWh and revenue. See Yield loss calculation.

• Files: View and upload photos or PDFs.

• History: View recent actions and relevant people.

• CMMS ONLY Work orders: Manage work orders with CMMS. See Manage work orders.

• CMMS ONLY Site access: Manage people currently at your site with CMMS. See Site access with CMMS.