Tickets details portlet

The Ticket details portlet provides a detailed view of a ticket.

• The system needs at least one ticket.

Dynamic: The portlet is updated when you select a different ticket in the Tickets portlet.

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Details menu

• Status: Display status of the current ticket.

• Alarms: Display any alarms related to the ticket.

• CMMS only Work orders: Manage work orders with CMMS. See Manage work orders.

• Yield loss: Calculate losses for this outage in kWh and revenue. See Yield loss calculation.

• Files: View and upload photos or PDFs.

• CMMS only Site access: Manage people currently at your site with CMMS. See Site access with CMMS.

• History: View recent actions and relevant people.

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Status

See the status of the ticket:

• Open

• In progress

• Closed

• Assigned

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Fault details

Enter details about the fault.

See Ticket system, KPI editor for PR and system availability

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Further details

Cause: Select a ticket cause.

Report: Decide whether the details should appear in your OpenOffice reports:

• No: Ticket does not appear in the reports.

• Detailed: All ticket information appears in the reports.

• Summary: Only what you enter in the summary appears in the reports.

See OpenOffice reports, Ticket system

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Comments

Add any additional comments.

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