Tickets details portlet
Last modified:
Basic info
Item in the Portlet center | ![]() |
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Description | The Ticket details portlet provides a detailed view of a ticket. |
Prerequisites |
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Portlet properties | System portlet: The portlet can be added at the SYSTEM LEVEL. Portfolio portlet: The portlet can be added at the PORTFOLIO LEVEL. Dynamic: The portlet is updated when you select a different ticket in the Tickets portlet. |
Further details | None |
Overview of the portlet

Name | Description | |
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1 | Details menu |
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2 | Status | See the status of the ticket:
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3 | Fault details | Enter details about the fault. See Ticket system, KPI editor for PR and system availability |
4 | Further details | Cause: Select a ticket cause. Report: Decide whether the details should appear in your OpenOffice reports:
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5 | Comments | Add any additional comments. |
6 |
| Expand the menu. |