System master data for CMMS work orders

Last modified: 2025-10-31

What is system master data?

Every system has its own special features everyone needs to be aware of when carrying out a work order on site: Is a key or a key card needed to access the site? Where exactly is the entrance? Does the technician need to contact a special person beforehand or afterwards? Is there uneven ground or maybe even animals?

System master data is general information about a system that must be considered during on-site work. This data is stored in the VCOM system configuration and automatically displayed in the VCOM O&M app for every work order related to that specific system. This ensures that technicians always have access to important site details.

Edit system master data

Steps

1. At System level , select System configuration.

2. In the appearing window, select the tab CMMS and then Master data from the side menu.

3. Change the system’s master data in the first tab Site access and security.

   • Enter details about Site access information, Safety briefing, and Site hazards.

   • Upload system files relevant to every work order, such as a site map.

Note

You can upload a maximum of 10 files. File size is limited to 5 MB. Accepted file types: JPS, JPEG, PNG, PDF, XLSX, XLS, ODS.

4. Select Save.

Where is system master data displayed?

• The system master data will be shown in the VCOM O&M app in every work order related to that specific system.

• Technicians can see information in different areas under work order details, such as Site location or Site safety.

• System files are automatically added to every new work order for that system and appear in the Files area when creating a new work order.

• The system master data is also shown when adding a site access check-in in VCOM. See also Site access in VCOM.