System master data for CMMS work orders

Last modified: 2026-01-07

What is system master data?

Every system has its own special features everyone needs to be aware of when carrying out a work order on site: Is a key or a key card needed to access the site? Where exactly is the entrance? Does the technician need to contact a special person beforehand or afterwards? Is there uneven ground or maybe even animals?

System master data is general information about a system that must be considered during on-site work. This data is stored in the VCOM system configuration and automatically displayed in the VCOM O&M app for every work order related to that specific system. This ensures that technicians always have access to important site details.

Edit system master data

1. At System level , select System configuration > CMMS > Master data.

2. Change the system’s master data in the first tab Site access and security.

3. Enter details about the following:

   • Site access information: Describe how technicians get access to the site.

   • Safety briefing: Enter general safety instructions for the site.

   • Site hazards: Enter specific notes on hazards on site.

4. Upload system files that are relevant to every work order for that system, such as a site map.

Note

You can upload a maximum of 10 files. File size is limited to 5 MB. Accepted file types: JPG, JPEG, PNG, PDF, XLSX, XLS, ODS.

5. Select Save.

The master data is now saved and will be added to every work order of the system.

Where is system master data displayed?

• The system master data will be shown in the VCOM O&M app in every work order related to that specific system.

• Technicians can see information in different areas under work order details, such as Site location or Site safety.

• System files are automatically added to every new work order for that system and appear in the Files area when creating a new work order.

• The system master data is also shown when adding a site access check-in in VCOM. See also Site access in VCOM.