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Set up an alarm automation
You can automatically create a ticket when a specific alarm occurs in any system in your portfolio. You decide which alarms and alarm levels (for example overall system, inverter) trigger an automation.
Example
When a total outage alarm occurs, an automatic ticket will be created to investigate the cause.
Note
For each automation you set up, only one ticket will be generated within any 24-hour period, starting at midnight.
Prerequisites
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User group technician or higher
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To create a ticket with a work order, you must use CMMS and belong to the CMMS operations user group.
Steps
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Select the
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A dialog opens. Navigate to
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Select Add alarm, select the alarm types for which you want an automation, then select
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For each alarm type, select the alarm level and severity, then select
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Decide which action should follow when the alarm is triggered, then select
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Ticket with work order: CMMS ONLY Automatically creates a ticket with a work order. Enter a title. Tick the check box to add the affected components to the title automatically. You can also optionally add a description, priority, ticket cause, include information from this ticket in your reports, and close tickets automatically. Select
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Ticket: Automatically creates a ticket. Give the ticket a title. Tick the check box to add the affected components to the title automatically. You can also optionally add a description, priority, ticket cause, include information from this ticket in your reports, and close tickets automatically.
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Select
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Add assignees in the respective columns and select
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For Work orders, you can add a Ticket assignee and up to two Work order assignees.
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Give the automation a title and select
The automation is now active and visible in the list.
Close tickets automatically for alarm automations
When setting up an automation for alarms or user-defined alarms, you can opt to close tickets automatically if all alarms that triggered the automation are closed.
However, if you add alarms manually to the ticket, it might not close automatically. If you add an open alarm to a closed ticket, the ticket will reopen.
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