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User-defined alarm automation
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Set up a user-defined alarm automation
You can automatically create a ticket when a user-defined alarm occurs in any system in your portfolio. The automation will be triggered by the severity level defined for each alarm. Each alarm applies to a single system and triggers an automation only for that system.
Prerequisites
Admin or Operations role
Steps
Select the
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Portfolio administration at the top of the sidebar.A window opens. Navigate to Automation > New automation.
Select User-defined alarms > Add user-defined alarms. Select the user-defined alarms for this automation and select
Save > 
Continue.Decide which action should follow when the alarm is triggered, then select
Continue:Ticket with work order: CMMS ONLY Automatically creates a ticket with a work order. Enter a title. Optional: Tick the checkbox to add the names of affected components to the ticket title (they will be added at the end of the ticket title), add a description, priority, ticket cause, and include information from this ticket in your reports. Select
Continue. You will then need to configure the templates, checklists, and contacts for the work order. Ticket: Automatically creates a ticket. Enter a title. Optional: Tick the checkbox to add the names of affected components to the ticket title (they will be added at the end of the ticket title), add a description, priority, summary, ticket cause, and include information from this ticket in your reports.
Add assignees (optional) and select
Save. You can add only users from the user list. Enter a title for the automation and select
Save.
The automation is now active and visible in the list.