User-defined alarm automation
Last modified:
Set up a user-defined alarm automation
You can automatically create a ticket when a user-defined alarm occurs in any system in your portfolio. The automation will be triggered by the severity level defined for each alarm. Each alarm applies to a single system and triggers an automation only for that system.
Prerequisites
Admin or Operations role
Steps
Select the
Portfolio administration at the top of the sidebar.
A window opens. Navigate to Automation > New automation.
Select User-defined alarms > Add user-defined alarms. Select the user-defined alarms for this automation and select Continue.
Select Ticket and enter a title. Optional: add a description, priority, summary, ticket cause, and include information from this ticket in your reports. Select Continue.
Add assignees (optional) and select Save. You can add only users from the user list.
Enter a title for the automation and select Save.
The automation is now active and visible in the list.