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User-defined alarm automation
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Set up a user-defined alarm automation
You can automatically create a ticket when a user-defined alarm occurs in any system in your portfolio. The automation will be triggered by the severity level defined for each alarm. Each alarm applies to a single system and triggers an automation only for that system.
Prerequisites
Admin or Operations role
Steps
Select the
Portfolio administration at the top of the sidebar.A window opens. Navigate to Automation > New automation.
Select User-defined alarms > Add user-defined alarms. Select the user-defined alarms for this automation and select Save > Continue.
Decide which action should follow when the alarm is triggered, then select Continue:
Ticket with work order: CMMS ONLY Automatically creates a ticket with a work order. Enter a title. You can also optionally add a description, priority, ticket cause, and include information from this ticket in your reports. Select Continue. You will then need to configure the templates, checklists, and contacts for the work order.
Ticket: Automatically creates a ticket. Optional: add a description, priority, summary, ticket cause, and include information from this ticket in your reports.
Add assignees (optional) and select Save. You can add only users from the user list.
Enter a title for the automation and select Save.
The automation is now active and visible in the list.