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Migrate from legacy alarms to smart alarms
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VCOM's legacy alarms (“Alarming 1.0”) will be discontinued in November 2025. Users still relying on legacy alarms will need to transition to Smart Alarms before that date.
Already in use by most of our customers, Smart alarms offer many improvements over the legacy system:
Set up alarms quickly
Transfer alarm settings to other systems
Configure thresholds and delays to avoid unnecessary alarms
Identify issues more quickly
Customize individual alarms to your needs with user-defined alarms
Automate ticket creation for alarms of your choice
Mute alarms for known issues
Auto-close inactive alarms
To help you with the transition, this article highlights the major differences between the legacy and smart alarms.
Tip
Contact our Support team if you have questions or need assistance transitioning to smart alarms.
Legacy alarms vs. Smart alarms
Major differences
General
The Monitoring item in the 
System configuration sidebar will be removed.
Bell icons in the system list sidebar now react to smart alarms instead of legacy alarms. To keep the bell green, use the Muting feature. The toggle Exclude from system status in the ticket details will disappear
Alarm setup
The old alarm setup page will no longer be available. Use the new setup for smart alarms under
System configuration > Monitoring > Alarms.
Portlets
The following portlets will no longer be available:
Legacy portlet | Equivalent feature in Smart alarms |
|---|---|
Alarms & Tickets | |
Ticket overview | |
Alarm information | |
Monitoring status | Alarm configuration page |
Inverters showing conspicuous behavior |
Filters
The following filters are no longer available:
Legacy filter | Equivalent feature in Smart alarms |
|---|---|
Systems with data input alarms | Filter by alarm type, level, etc in the alarms portlet |
Systems with technical failures | |
Systems with open faults | |
Systems with errors since yesterday |
From seasonal monitoring profiles to monitoring threshold
Smart Alarms use monitoring thresholds based on irradiance and simulation values, eliminating the need for seasonal monitoring profiles. By setting a sufficiently high threshold, you can prevent false alarms caused by low irradiance.
Switch from legacy alarms to Smart alarms
Prerequisites
You are using legacy alarms (“Alarming 1.0”)
Steps
Navigate to
System configuration > Monitoring > Alarms.Activate all alarms that fit your system and adjust the detailed configuration if necessary.
Contact your Sales account manager to turn off legacy alarms.
You can now use Smart alarms for monitoring.