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Migrate from legacy alarms to smart alarms

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VCOM's legacy alarms (“Alarming 1.0”) will be discontinued in November 2025. Users still relying on legacy alarms will need to transition to Smart Alarms before that date.

Already in use by most of our customers, Smart alarms offer many improvements over the legacy system:

(tick) Set up alarms quickly

(tick) Transfer alarm settings to other systems

(tick) Configure thresholds and delays to avoid unnecessary alarms

(tick) Identify issues more quickly

(tick) Customize individual alarms to your needs with user-defined alarms

(tick) Automate ticket creation for alarms of your choice

(tick) Mute alarms for known issues

(tick) Auto-close inactive alarms

To help you with the transition, this article highlights the major differences between the legacy and smart alarms.

Tip

Contact our Support team if you have questions or need assistance transitioning to smart alarms.

Legacy alarms vs. Smart alarms

Legacy alarms vs. Smart alarms

Major differences

General

The Monitoring item in the image-20250514-113210.png System configuration sidebar will be removed.

  • image-20250513-100128.png Bell icons in the system list sidebar now react to smart alarms instead of legacy alarms. To keep the bell green, use the Muting feature.

  • The toggle Exclude from system status in the ticket details will disappear

Alarm setup

The old alarm setup page will no longer be available. Use the new setup for smart alarms under

image-20250516-121719.png System configuration > Monitoring > Alarms.

Portlets

The following portlets will no longer be available:

Legacy portlet

Equivalent feature in Smart alarms

Alarms & Tickets

Alarms portlet and Tickets portlet

Ticket overview

Tickets portlet

Alarm information

Alarms portlet

Monitoring status

Alarm configuration page

Inverters showing conspicuous behavior

Alarms portlet

Filters

The following filters are no longer available:

Legacy filter

Equivalent feature in Smart alarms

Systems with data input alarms

Filter by alarm type, level, etc in the alarms portlet

Systems with technical failures

Systems with open faults

Systems with errors since yesterday

From seasonal monitoring profiles to monitoring threshold

Smart Alarms use monitoring thresholds based on irradiance and simulation values, eliminating the need for seasonal monitoring profiles. By setting a sufficiently high threshold, you can prevent false alarms caused by low irradiance.

Switch from legacy alarms to Smart alarms

Prerequisites
  • ​You are using legacy alarms (“Alarming 1.0”)

Steps
  1. ​Navigate to image-20250514-113248.png System configuration > Monitoring > Alarms.

  2. Activate all alarms that fit your system and adjust the detailed configuration if necessary.

  3. Contact your Sales account manager to turn off legacy alarms.

You can now use Smart alarms for monitoring.

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