Email notifications

Last modified: 27 Feb 2025

Set up email notifications

Email notifications are useful for example if you are currently working outside of VCOM but still want to be notified quickly of any incidents. You can send notifications about all alarms of all types or only specific alarms for the overall system.

Tip

Each alarm type can trigger multiple notifications. For example, you will be notified if a total outage alarm appears at the server level and if a misproduction alarm appears at the system level. Use the Muting feature to avoid unnecessary alarms.

Prerequisites

You have set up at least one alarm
The email recipients are set up as users. See Users and contacts

Steps

On the sidebar at the portfolio level, hover over the system for which you want to set up notifications.
Select the System configuration.
Select Monitoring > Notifications > New notification.
Give your notification a title.
Select the alarm type you wish to include:
- All alarms
- Specific: specific alarm type and level Select Add option to include multiple alarm types.
Select recipients for the notification. Recipients must already be users in the system.
Select Save.
Email notifications are now set up.

Which alarm types do I include in email notifications?

Notification for	Alarm level	Examples
All alarms	System Data logger Inverter Meter Power plant controller Sensor Status String combiner boxes Tracker Battery	Inverter misproduction Data logger data outage Sensor data outage Use this notification type for all user-defined alarms which are not related to the system level
Alarms at system level	System	System misproduction System total outage System communication loss System data outage