VCOM Cloud
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Users and contacts

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What is the difference between users and contacts?

In VCOM and VCOM mobile apps, it is important to distinguish between contacts and users:

Users

  • Have access to VCOM with a username and password.

  • Must be initially created in mc Cloud. You can then add additional details in VCOM.

📗

Example

  • O&M manager

  • Technician

  • Investor

Contacts

  • Do not use VCOM. Their names and email addresses are simply stored in the system for reference and communication.

  • Must be created and managed in VCOM.

📗

Example

  • Stakeholder who receives reports

  • Contact who receives invoices

Overview: users and contacts

Find an overview of users and contacts at Portfolio level under icon-cog1(1).png Portfolio settings > icon-user1.png Users > Users and contacts.

Overview of users and contacts
Overview: users and contacts

Name

Description

1

icon-new-tab1.png Manage users

Set up and manage basic user information in mc Cloud.

2

Users tab

Find the list of users in your organization in this tab.

3

Contacts tab

Find the list of contacts in your organization in this tab.

4

image-20260709-110010.png CSV export

In the respective tab, download a complete list of users or contacts as a CSV.

5

icon-spinner111.png Reload

Update the overview.

6

icon-sort.png Sort

Sort the list by selecting a specific column.

7

icon-search1.png Search

In the respective tab, quickly search for users and contacts.

8

icon-wrench1.png Column configuration

Select which columns you want to display in the table.

Manage other users: add a new user to VCOM

Caution

Prerequisites Steps

Create a new user in mc Cloud

Steps

  1. Go to mc Cloud:

    • Option 1: In VCOM at Portfolio level , select icon-cog1(1).png Portfolio settings > icon-user1.png Users > Users and contacts > Users > select icon-new-tab1.png Manage users. You will be redirected to mc Cloud.

    • Option 2: In VCOM, select image-20260710-112232.png Applications > mc Cloud.

    • Option 3: Go directly to mc Cloud in your browser.

  2. Set up the user in mc Cloud. See Set up a new user.

    • Be sure to select the application VCOM in order to assign it to the user.

The user:

  • Will be visible in the user lists in mc Cloud and VCOM.

  • Will receive an account activation email from mc Cloud and must follow the instructions in the email.

Add user information in VCOM

Steps

  1. In VCOM at Portfolio level , select icon-cog1(1).png Portfolio settings > icon-user1.png Users > Users and contacts > Users.

  2. Select icon-pencil1.png Edit next to the name of the user. If the user does not immediately appear, select icon-spinner111.png Reload to update the overview.

  3. A window appears.

  4. Assignments tab:

    • User group: From the dropdown, assign a VCOM User group to the user to grant specific VCOM permissions.

    • Theme: Assign the user the option of either light or dark mode, or assign a user-defined theme if applicable.

    • Team: Select a team with predefined system access from the dropdown menu.

    • Systems: Select Add systems. Tick the check boxes for the systems you want the user to access.

    • Select icon-floppy-disk1.png Save.

  5. Preferences tab:

    • Product language: Select the default language for the user in VCOM.

    • Time zone: Select the user’s time zone.

    • Select icon-floppy-disk1.png Save.

  6. Organization tab:

    • Add the user’s title, job title, company, phone number, mobile number, and tax number.

    • Select icon-floppy-disk1.png Save.

  7. Address tab:

    • Enter details about the user’s address.

    • Select icon-floppy-disk1.png Save.

The user’s details are now updated in the user list.

Further actions

  • image-20260709-110010.png CSV export: Export the list of users.

  • icon-pencil1.png Edit: Change the details of a contact.

  • icon-bin1.png Delete user: You must do this in mc Cloud.

Manage your own account: log in to VCOM as a new user

Prerequisites

  • An mc Cloud admin or manager has assigned VCOM to you

  • You have received an activation email to activate your account in mc Cloud

Steps

  1. In the email you received, select the link Activate account.

  2. You will arrive at the mc Cloud login page.

  3. Follow the instructions to set up your password.

  4. In mc Cloud, select image-20260710-112232.png Applications > VCOM.

You will be redirected to VCOM.

Troubleshooting with user management

Problem

Recommended action

Logging in to VCOM fails

  • Ensure you are entering your user name and not email. Example: Your user name is m.mustermann, but the associated email address is m.mustermann@meteocontrol.com.

  • Check with your organization’s admin whether VCOM has been assigned to you via mc Cloud.

A user’s activation link has expired

  • Ask your organization’s admin to trigger a password reset in mc Cloud.

Create a new contact

Create and manage contacts in VCOM.

Caution

Prerequisites

  • User group technician or higher

  • You have consent to store personal data of the data subject.

Steps

  1. At Portfolio level , select icon-cog1(1).png Portfolio settings > icon-user1.png Users > Users and contacts.

  2. Select icon-plus2.png New contact. A window appears.

  3. Fill in the mandatory fields, such as Title, First name, Last name, Email, Language, Country, Time zone of the contact.

  4. icon-plus2.png Enter optional user data, like job title or company, if desired.

  5. Select icon-floppy-disk1.png Save.

    The new contact is now added to the list of contacts.

    Further actions

    • icon-pencil1.png Edit: change the details of a contact.

    • icon-bin1.png Delete: Delete a contact permanently.

    • image-20260713-074829.png CSV export: Export the list of contacts.