Responsibilities | mc Help Center

Last modified: 2026-08-06

Find your system’s responsibilities at system level > System settings > System > Responsibilities.

Assign system-specific responsibilities to users or contacts

Functional scope of different responsibilities

All responsibilities

All responsibilities can be displayed as columns in the portfolio overview. See Portfolio overview.
All responsibilities can be displayed in Business card tab of the System information portlet.
cmms only All responsibilities appear as suggestions when adding a contact to a work order. See Work orders in VCOM.

Monitoring

Information about the person responsible for monitoring is for informational purposes only.

Operator

Information about the operator is for informational purposes only.

Service technician

The service technician can access options regarding VCOM Public at system level > System settings > Administration > Public activation.

Owner

The owner is set as the default contact in the general category of OpenOffice reports.
The owner can access options regarding VCOM Public at system level > System settings > Administration > Public activation.
In rare cases, the owner can access options regarding contract management at system level > System settings > Administration > Contract. To do so, the owner must additionally belong to the user group administrator.

Invoice recipient

In rare cases, the invoice recipient can access options regarding contract management at system level > System settings > Administration > Contract. To do so, the invoice recipient must additionally belong to the user group administrator.
For certain contract types, the invoice recipient receives an email when the contract is about to expire.

Master admin

Your organization’s master admin. Only displayed for systems that belong to your organization’s portfolio, not for systems shared via Shared assets.

Note: Virtual systems

Most of the responsibilities do not apply to virtual systems, so it is not necessary to assign a user to them. For example, as a virtual system is not billed separately, no invoice recipient is needed. There is also not a separate owner or electrician for a virtual system. However, you can assign responsibilities for monitoring and operation for informational purposes.

Assign responsibilities

Make users or contacts responsible for certain system topics. Assigning responsibilities is not mandatory for a system to work properly.

Prerequisites

You already created the responsible users and contacts at portfolio level . Alternatively, you can create them directly on the Responsibilities page. For more information on the respective input fields, see Users and contacts.

Steps

At SYSTEM level , go to System settings > System > Responsibilities.
Select Assign responsibility for the desired responsibility
In the appearing window, all users who have access to that system are listed, along with all contacts of your entire organization.
Select a user or contact from the list.
If the person is not in the list, you can create them here:
- Select Add new contact to add a new contact. See Contacts.
- Select Add new user to add a new user. You will be redirected to mc Cloud. See Users.
Select Assign responsibility.

The user or contact is now listed as responsible for the respective topic. Repeat for the other responsibilities.

Further actions

Select More next to each responsibility for the following actions:
- Edit
- Remove responsible person
- Assign to all responsibilities