Create a new user for VCOM

Last modified: 2026-10-02

New users for VCOM must be initially created in mc Cloud and assigned to VCOM. Once created and assigned, the user also appears in VCOM’s user management, and application-specific details such as the user group, team, and systems are assigned in VCOM.

Prerequisites

• Manager role or higher in mc Cloud. See mc Cloud User roles and permissions.

• User group administrator

1) Create a new user in mc Cloud

Steps

1. Go to mc Cloud. You have three options for this:

   • Option 1: In VCOM at Portfolio level , select Portfolio settings > Users > Users and contacts > Users > select Manage users. You will be redirected to mc Cloud.

   • Option 2: In VCOM, select Applications > mc Cloud.

   • Option 3: Go directly to mc Cloud in your browser.

2. Create the new user in mc Cloud. See Creating new users.

   • Be sure to select the application VCOM to assign it to the user.

The user:

• Will be visible in the user lists in mc Cloud and VCOM.

• Will receive an account activation email from mc Cloud and must follow the instructions in the email.

2) Add user information in VCOM

Steps

1. In VCOM at Portfolio level , select Portfolio settings > Users > Users and contacts > Users. With the user group operations or higher, you can see all users of your organization.

2. Select Edit next to the name of the user. If the user does not immediately appear, select Reload to update the overview.

3. A window appears.

4. Assignments tab:

   • User group: From the dropdown, assign a VCOM User group to the user to grant specific VCOM permissions.

   • Theme: Assign the user the option of either light or dark mode, or assign a user-defined theme if applicable.

   • Team: Select a Team with predefined system access from the dropdown menu.

   • Systems: Select Add systems. Tick the check boxes for the systems you want the user to access.

   • Select Save.

5. Preferences tab:

   • Product language: Select the user’s default language in VCOM.

   • Time zone: Select the user’s time zone.

   • Select Save.

6. Organization tab:

   • Add the user’s title, job title, company, phone number, mobile number, and tax number.

   • Select Save.

7. Address tab:

   • Enter details about the user’s address.

   • Select Save.

The user’s details are now updated in the user list.

Further actions

• CSV export in the users list: Export the list of users.

• Edit in the users list: Change the details of a user. This is also where you can change the user group and system assignments.

• Delete user in the users list: You can only delete users in mc Cloud. See Delete a user.

• Configure the user's dashboards: Impersonate the user to configure their dashboards before they activate their account and sign in for the first time. See Impersonate a pending user (mc Cloud documentation).