Support and training
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Technical support
There are several ways you can request support:
meteocontrol website: Support - meteocontrol GmbH
Telephone: +49 821 34666 44
Email: technics@meteocontrol.com
When you contact technical support, please provide at least one of the following:
14-digit serial number: located in the footer (bottom bar) of the web interface
VCOM ONLY Provide your 5-character system key (= plant key): located under Plant > VCOM > Plant key.

Serial number

Plant key
Training
meteocontrol offers training courses for customers on a continuous basis. Please visit the following website for more information: Training.