Support and training

Last modified: 28 Nov 2024

Technical support

There are several ways you can request support:

• meteocontrol website: https://www.meteocontrol.com/en/services/support-faq

• Telephone: +49 821 34666 44

• Email: technics@meteocontrol.com

• When you contact technical support, please provide at least one of the following:

  • Serial number (14 digits): found on the bottom bar of the web interface

  • If your blue'Log is connected to VCOM Cloud: Provide your 5-character system key (= plant key): Plant > VCOM > Plant key

Training

meteocontrol offers training courses for customers on a continuous basis. Please visit the following website for more information: Training.