Users

Last modified: 2026-07-27

Manage other users: add a new user to VCOM

Caution

Be aware of the difference between users and contacts.
According to the General Data Protection Regulation (GDPR), the storage of personal data requires the consent of the person concerned.

Prerequisites

User group operations or higher

. See VCOM User groups.

Manager role or higher in mc Cloud. See mc Cloud User roles and permissions.
You have consent to store personal data of the data subject.

Add a new user in mc Cloud

Steps

Go to mc Cloud. You have three options for this:
- Option 1: In VCOM at Portfolio level , select Portfolio settings > Users > Users and contacts > Users > select Manage users. You will be redirected to mc Cloud.
- Option 2: In VCOM, select Applications > mc Cloud.
- Option 3: Go directly to mc Cloud in your browser.
Set up the user in mc Cloud. See Set up a new user.
- Be sure to select the application VCOM to assign it to the user.

The user:

Will be visible in the user lists in mc Cloud and VCOM.
Will receive an account activation email from mc Cloud and must follow the instructions in the email.

Add user information in VCOM

Steps

In VCOM at Portfolio level , select Portfolio settings > Users > Users and contacts > Users.
Select Edit next to the name of the user. If the user does not immediately appear, select Reload to update the overview.
A window appears.
Assignments tab:
- User group: From the dropdown, assign a VCOM User group to the user to grant specific VCOM permissions.
- Theme: Assign the user the option of either light or dark mode, or assign a user-defined theme if applicable.
- Team: Select a Team with predefined system access from the dropdown menu.
- Systems: Select Add systems. Tick the check boxes for the systems you want the user to access.
- Select Save.
Preferences tab:
- Product language: Select the user’s default language in VCOM.
- Time zone: Select the user’s time zone.
- Select Save.
Organization tab:
- Add the user’s title, job title, company, phone number, mobile number, and tax number.
- Select Save.
Address tab:
- Enter details about the user’s address.
- Select Save.

The user’s details are now updated in the user list.

Edit user in VCOM_Assignments tab — Edit user in VCOM: Assignments tab

Edit user in VCOM_Preferences tab — Edit user in VCOM: Preferences tab

Further actions

CSV export: Export the list of users.
Edit: Change the details of a contact. This is also where you can change the user group and system assignments.
Delete user: You can only delete users in mc Cloud. See Delete a user.

Manage your own account: activate your account

See the mc Cloud documentation: Set up portal and sign in.