Prompt password reset for a user

Last modified: 2026-08-14

Note

Only mc Cloud admins or managers can display and use these user management functionalities. See Permissions.

You can initiate a password reset for a single user, for example, for security reasons.

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Warning

Always inform the user about the password reset in advance so that no uncertainty concerning security risks arises when they receive an email with the request to select a button or a link.

Prerequisites

You have the user role admin or user manager in mc Cloud.
You have informed the user about the password reset.

Steps

Navigate to the Users page. To get there, you have two options:
- Select your avatar in the top bar, then select Users.
- Or select Go to Users page in the footer of the Recent sign-ins widget on your dashboard.

Select Actions for the desired user.
Select Password reset. You can not reset a password for users with the user role admin.
In the window that appears, select Reset password again to confirm your action.

Now, the user receives an email with the request to reset their password. They have 5 minutes to reset the password with the link provided there.

Note

If you initiate a password reset for a user with the current status Pending , this user receives another email with the request to activate their account.