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Add a new user

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Note

  • Only admins or managers can display and use these user management functionalities. See Permissions.

  • But you can not apply these user management functionalities to users with the user role admin. Contact our support if you want to apply user management functionalities to admin users.

About users in mc Cloud and other applications

As a first step, you must set up user accounts in mc Cloud: user name, email address, mc Cloud role, and assign applications. You then configure further settings for each user in the respective application.

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Example for VCOM

  • First set up users in mc Cloud and assign them to VCOM.

  • After the initial setup in mc Cloud, the user also appears in VCOM. Assign application-specific details such as the user group, team, and systems in VCOM.

  • After the initial setup in mc Cloud, users have access to VCOM with a username and password.

Note

The user roles and permissions of mc Cloud do not necessarily reflect user roles and permissions for other applications.

Example: If you are a member in mc Cloud, it does not necessarily mean that you are assigned the member user role in mc Assetpilot, or the operations user group in VCOM.

Exception Admin only : If you are an admin in mc Cloud, you automatically have admin rights in all of your organization’s other meteocontrol applications.

Add a new user

Add new users to your organization one by one. Every user will then receive an activation email to activate their account personally.

Prerequisites

  • You have the user role admin or user manager.

  • You know the full name and a valid email address of the new user.

Steps

  1. Navigate to the Users page. To get there, you have two options:

    • Select your avatar in the top bar, then select Users.

    • Or select Go to Users page in the footer of the Recent sign-ins widget on your dashboard.

  1. Select person_add_24dp_000000_FILL0_wght400_GRAD0_opsz24.png Add new user.

  2. Fill in all the fields with personal information, such as Username, Email address, First name, Last name.

  3. Select the user’s mc Cloud Role. See also User roles and permissions. You can only add members or managers. Contact our support if you want to add an admin.

  4. Under Select all applications the user can access, select the relevant meteocontrol applications. You can select multiple applications.

  5. admins only Optionally, activate the toggle to image-20240910-150150.png Two-factor authentication (2FA) is mandatory. The user will then have to set up an authenticator app for their account during account activation.

  6. Select person_add_24dp_000000_FILL0_wght400_GRAD0_opsz24.png Add new user.

image-20260723-094557.png


Now, the new user:

Note

By default, the users list is sorted alphabetically by username. Depending on the username you just assigned, you may have to navigate to another page of the list to see the newly added user.

  • Is added to the user management of the meteocontrol applications you selected in step 5. They are given the default user group for these applications. You can change their user group in the user management of the respective application.

  • Receives an email with an activation link and has to follow the steps to activate their account.

Caution

The activation link will be valid for 7 days. After 7 days, your account will be deleted automatically. Your organization’s admin or user manager must recreate the account, and then a new activation link will be sent.

Use the same email address for multiple accounts

If you have multiple VCOM accounts or you are an external provider who needs access to different assets of different organizations, you must provide a unique email address for every mc Cloud account. To avoid creating multiple new email accounts, you can use the plus-addressing feature:

  • Also called subaddressing or tagged addressing, the feature is widely supported by email providers. Check that your email provider or mail server allows this, otherwise the solution may not work.

  • Add a +extension before the @ symbol to make each email address unique.

  • You can choose any extension you want as long as it is placed between the + sign and the @ symbol.

  • All emails sent to your plus-extended addresses will still arrive in one place: your main inbox. You do not have to check your emails in multiple places.

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Examples

Use case 1: You use the following email address for three different VCOM accounts in order to carry out different tasks within your organization: your-name@company.com.

Solution 1: Add three different plus extensions to your main email address according to the tasks you carry out with the account, for example:

  • Email address for account 1: your-name+admin@company.com

  • Email address for account 2: your-name+operations@company.com

  • Email address for account 3: your-name+investor@company.com

Emails for all three accounts will arrive in the inbox of your-name@company.com.

 Use case 2: You are using the following email address for three different VCOM accounts of three different organizations: yourname@email.com.

Solution 2: Add three different plus extensions to your main email address according to the organization they belong to, for example:

  • Email address for account 1: yourname+best-solar@email.com

  • Email address for account 2: yourname+allenergy@email.com

  • Email address for account 3: yourname+powerpartner@email.com

Emails for all three accounts will arrive in the inbox of yourname@email.com.

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Tip

With plus-addressing, you can now also automatically filter all emails into different folders.

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