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Activating your account

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You need to have a personal account to use mc Cloud. Usually, your organization's admin or user manager will create an account for you. You will receive an email with the option to activate your account and set a password.

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Warning

If you are unaware of any account creation but receive an email to perform this action, contact your organization’s user manager or admin before selecting any links or buttons in that email.

Activate your account

Prerequisites

  • You have received an email invitation or a valid URL to activate your account.

  • You are aware of the account creation.

Steps

  1. Select Activate account in the invitation email.

Caution

The activation link is valid for 14 days. After that, you must be reinvited. See Reinvite a pending user.

  1. A new browser tab opens.

Note

If a two-factor authentication (2FA) is required for your account, you must set this up now. See Set up 2FA for your account.

  1. Set and confirm your password.

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Warning

Take notice of our Password guideline, when setting a password.

  1. Select Reset password.

  2. A new browser tab opens. Select Back to sign-in.

Your account is activated now. You can sign in. See Sign in to your account.

Troubleshooting

Problem

Recommended actions

The link in the activation email is not working.

It is possible that the activation link has expired. Your organization’s admin or manager must edit and save your user profile (no actual data changes needed). After saving, you will receive a new activation email. See Edit a user.

It is also possible that your organization’s admin is impersonating you right now. Try activating your account later or ask your organization’s admin when they will end the impersonation session.

You have used the plus-addressing feature for your email address (e.g. m.muster+bestsolar@meteocontrol.com), but no emails arrive in your inbox.

Check that your email provider or mail server supports plus-addressing. Otherwise, this solution may not work.

FAQs

Why did I receive several activation emails?

If an authorized user impersonated you before you have activated your account, the activation email is send again as soon as the impersonation session ended. See also Impersonate a pending user.

Further actions