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Resources & support

Technical support

When you contact technical support, you will probably be asked to provide your VCOM Plant key, a 5-character alphanumeric code that can be found in VCOM at the system level > Wrench icon > System > Technical data.

Plant key in VCOM

Plant key in VCOM


There are several ways you can request support.

Send a support request directly from VCOM

With the VCOM feature Support request you can create a support request directly from VCOM. Important information for our support, such as your customer data and the plant key, is automatically transferred. As usual, you will receive a confirmation of receipt by e-mail for every support request you have created and, if necessary, you can also provide our support teams with further information.

Prerequisites

  •  None

Steps

  1. Log into the VCOM Cloud with your access data and select Help -> Support request

  2. Fill out the support form, providing the following information:

    • A meaningful subject

    • A detailed description of the request

    • A screenshot that shows the problem

  3. If you are already in the Cockpit (system level) of a corresponding system, this is automatically pre-selected.

  4. If you are in the Control center (portfolio level), select the relevant system to which your request relates using the drop-down field displayed. This field can also be left blank if the request does not relate to a specific system.

Training

meteocontrol offers training courses for customers on a continuous basis. Please visit the following website for more information: Training.

Release notes

Stay up to date with all the latest blue'Log developments with our release notes.

Alternatively, check the bottom panel under Help > What's new. A blue dot indicates new release notes.


Support request

Support request






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