Support and training

Technical support

There are several ways you can request support:

• meteocontrol website: https://www.meteocontrol.com/en/services/support-faq

• Telephone: +49 821 34666 44

• Email: technics@meteocontrol.com

• Directly In VCOM. See Send a support request directly from VCOM.

When you contact technical support, you will probably be asked to provide your VCOM System key, a 5-character alphanumeric code that can be found in VCOM at the system level > Wrench icon > System > Technical data.

Send a support request directly from VCOM

With the VCOM feature Support request you can create a support request directly from VCOM. Important information for our support, such as your customer data and the system key, is automatically transferred. As usual, you will receive a confirmation of receipt by e-mail for every support request you have created and, if necessary, you can also provide our support teams with further information.

Prerequisites

•  None

Steps

1. Log into the VCOM Cloud with your access data and select Help > Support request

2. Fill out the support form, providing the following information:

   • A meaningful subject

   • A detailed description of the request

   • A screenshot that shows the problem

3. If you are already in a corresponding system's Cockpit (system level), this is automatically pre-selected.

4. If you are in the Control center (portfolio level), select the relevant system using the drop-down field. This field can also be left blank if the request does not relate to a specific system.

Training

meteocontrol offers training courses for customers on a continuous basis. Please visit the following website for more information: Training.