User groups

About user groups

VCOM provides standard user groups which cannot be deleted. Premium partners can create custom groups as needed.

Administrators can:

Assign users to a user group
Manage access to different features based on job responsibilities and desired access to sensitive information
Easily add users to pre-defined groups as your company changes or scales up
Restrict viewing permissions to relevant information only, such as in the case of an investor
Delete users

User group	Description
Administrator	Can modify global settings Reserved only for a limited number of users
Operations	Can create systems and access all configurations necessary for operational business. Example: Technical operations manager
Technician	Can perform system-related configurations, but cannot add or set up systems. Example: External service technician
Technical customer	Access to the system configuration except for additional configurations like alarm settings and term administration. Example: System owner
Customer	Access to all system information except system configuration
Investor	Read-only access to the most important key performance indicators and information about the systems.

	Operations	Technician	Technical customer	Customer	Investor
Analysis			❌	❌	❌
Calendar			❌	❌	❌
Reports
Portfolio reports			❌	❌	❌
CSV export				❌	❌
CMMS				❌	❌
Portlet center					❌
Portfolio administration
Portfolio
Overview			❌	❌
Filters			❌	❌	❌
New systems			❌	❌	❌
Users
User list			❌	❌	❌
User groups		❌	❌	❌	❌
Teams		❌	❌	❌	❌
Messaging system	❌	❌	❌	❌	❌
Data
Import overview			❌	❌	❌
Data logger server contact			❌	❌	❌
Administration
Data cloud backup	❌	❌	❌	❌	❌
VCOM API	❌	❌	❌	❌	❌
Customization
Theme	❌	❌	❌	❌	❌
Global settings	❌	❌	❌	❌	❌
Ticket causes	❌	❌	❌	❌	❌

	Administrator	Operations	Technician	Technical customer	Customer	Investor
Analysis				❌	❌	❌
Calendar				❌	❌	❌
Reports
Portfolio		❌	❌	❌	❌	❌
CSV					❌	❌
CMMS			❌	❌	❌	❌
Cockpit
Portlet center						❌
Cockpit						❌
Evaluation
Evaluation						❌
Monitoring
Alarms					❌	❌
User-defined alarms					❌	❌
Notifications					❌	❌
Autopilot					❌	❌
Transfer settings					❌	❌
Documents
Documents				❌	❌	❌
Investor view
Investor view				❌	❌
Settings
System/Technical data						❌
System/System configuration					❌	❌
System/Responsibilities				❌	❌	❌
Data sources
Data logger overview					❌	❌
Data logger setup					❌	❌
Inverter setup				❌	❌	❌
Data device				❌	❌	❌
String inverter					❌	❌
String box				❌	❌	❌
Calculations
Terms				❌	❌	❌
Simulation					❌	❌
Yield forecast					❌	❌
Performance ratio			❌	❌	❌	❌
Target PR					❌	❌
System availability			❌	❌	❌	❌
Target availability					❌	❌
Measured value copy			❌	❌	❌	❌
Administration
Meter						❌
Solar account						❌
Cooperations						❌

Here you can edit a user group and add users in the user list to the groups.

Prerequisites

Steps

Select the Portfolio administration (Gear icon) at the top of the sidebar.
A window opens. Go to User > User groups > Options column.
Click on the Pencil icon next to the group you wish to edit.
A window opens. Here you can select which users have permission to edit, create, view, delete, and change the VCOM modules.
Select Save to save the settings.
These settings now apply to all of your systems.