Support and training
Technical support
Our technical support is here to help you.
Website including FAQs: https://www.meteocontrol.com/en/services/support-faq
Telephone: +49 821 34666 44
Email: technics@meteocontrol.com
When you contact technical support, please provide at least one of the following:
Serial number (14 digits): found on the bottom bar of the web interface
If your blue'Log is connected to VCOM Cloud: Provide your 5-character system ID (= plant key): Plant > VCOM > Plant key
Training
meteocontrol offers training courses for customers on an ongoing basis. Please visit our website for more information: Training.